Can I combine multiple store credit coupons when checking out?

Yes, you can! Just add them one by one on the checkout page.

Can I pay the remainder by card?

Yes, you can. For example if you intend to purchase a toy of AED 240, you can top-up your account with AED 220 credits and pay the remainder (AED 20) by card on the checkout page.

Can I refund credits?

Unfortunately, it's not possible to refund credits. But it is possible to transfer credits to friends or family.

Can I buy extra credits?

Yes, you can top-up your account with (discounted) credits at any time.

Do I need to renew my membership every month?

For your convenience, all memberships renew automatic every month. Just contact us if you wish to make any changes to your membership.

Can I pause my membership?

Yes, you can pause or cancel your membership at any time.

Can I gift toypik?

Absolutely, toypik is a perfect gift. If you know which toys to gift we can send them to you or directly to the recipient. But you can also give a voucher and the parents can choose the toys with the help of our toy specialists.

How long does delivery take?

We usually deliver the next working day. However, this does depend on your location and at what time the order is placed.

Is delivery free?

Yes, delivery is always free.

Can I exchange a toy?

We offer free exchanges within 14 days, provided the toy is unused and in the original box.